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Common and Frequently Asked Questions
Common and Frequently Asked Questions
Login
Login
Q: I forgot my password, and no email address is linked to my account. How can I reset it?
Q: I forgot my password, and no email address is linked to my account. How can I reset it?
A: Please contact your school’s ICT Coordinator B and ask them to submit a password reset request through the Need Help? in-app widget. The request must include your User ID and last name.
Q: I have a temporary password. How do I change it?
Q: I have a temporary password. How do I change it?
A: You can change your Grado password anytime from your profile menu. Click your profile icon and select Edit Password. Enter and confirm your new password, then enter your current password and click Update Password to save your changes.
For step-by-step instructions, see Changing or Updating Your Password in the Grado Support Knowledgebase.
Q: I get "You have to confirm your email address before continuing." everytime I enter my login details. What should I do?
Q: I get "You have to confirm your email address before continuing." everytime I enter my login details. What should I do?
A: Your account's linked email address is still unverified. Please check your inbox (and don’t forget to look in your spam or junk folder) for an email with the subject line: "Confirmation instructions" from grado.works. Once you locate it, click on the link that reads Verify my account. If you haven't received this email, you can request a new confirmation link from the login page by clicking on Didn't receive confirmation instructions? and a new email will be sent to you.
Ensure that you are using the email associated with your Grado account. If you're uncertain about which email you used, please reach out to your School Head or your Grado school administrator.
Attendance
Attendance
Q: How do I input attendance for previous dates?
Q: How do I input attendance for previous dates?
A: To record attendance for a previous date:
Open the attendance records using either option:
On the Take Attendance page, click View other dates; or
Go to Attendance Records from the side menu, then select your section.
Navigate to the date you want to record:
Use Week or Month to change the view.
Click < or > to move to the previous or next month.
Click This month to return to the current month.
To jump to a specific date, click the calendar icon and select the date. You’ll be directed to the week or month containing that date, depending on your active view.
In Month view, use the bottom slider if the date is outside the visible area.
Click the specific date or date heading.
Record and save the attendance for that day.
For a more detailed guide about Attendance, go to Using Attendance.
Q: Why is the PM tab locked for one of my classes?
Q: Why is the PM tab locked for one of my classes?
A: That class's Class Settings is set to AM only. Change the time period in Class settings under Attendance Records. For a more detailed guide on using Attendance, go to Using Attendance.
Q: How do I input attendance for weekend-run make-up classes?
Q: How do I input attendance for weekend-run make-up classes?
A: In the Attendance Records page, toggle Weekends and then click the day and date displayed at the top of the column (for example, FRI 26) to open and record attendance for that day. For a more detailed guide on using Attendance, go to Using Attendance.
Grade Sheet
Grade Sheet
Q: I see a pencil and an X icon after submitting a corrected grade. What do they mean?
Q: I see a pencil and an X icon after submitting a corrected grade. What do they mean?
A: These icons indicate that your grade change request is still pending approval. While it is pending, you can select the pencil icon to edit the request or the X icon to cancel it.
For more guidance, watch our Grade Sheet video walkthrough.
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